WaterField

My recent purchase from WaterField finally came in the mail today. The product speaks for itself, quality material assembled with great care. However, the cherry on top from my whole shopping experience was when a postcard and a handwritten thank you note fell out of the postal box. That small gesture made it a personal encounter. I was quickly transformed from a customer to a long distance pal. That five seconds it took A— to write a note, it engaged  someone thousands of miles away as a loyal customer and fan of their company. Lesson: short  hand written notes> eloquent email.

“To send a letter is a good way to go somewhere without moving anything but your heart.” -Phyllis Theroux